Support

Saisei releases product updates on a regular schedule. Major updates are delivered quarterly, while security patches and bug fixes are provided more frequently as needed. All updates are announced in advance, and releases are planned to minimize impact on your operations. Update schedules and release notes are available through the customer portal.

Pricing for a Saisei solution depends on factors such as organization size, required features, and user count. Costs are generally composed of appliance licensing and maintenance fees, with optional consulting and professional services charges where applicable. For an accurate quote tailored to your environment, please contact our sales team and we will prepare a proposal that fits your needs.

Saisei offers a set of differentiated advantages:

• AI-driven real-time congestion detection and response: An advanced AI engine rapidly identifies traffic congestion and service disruptions, then responds automatically.
• Unified monitoring dashboard: An intuitive interface that consolidates network, security, and performance data in a single view.
• Flexible scalability: An architecture designed for smooth expansion across cloud and hybrid environments.
• Rapid technical support: 24/7 expert assistance for fast issue resolution.

Saisei is purpose-built for demanding enterprise environments, delivering tailored capabilities that address the specific requirements of modern network operators.

If you encounter an issue during installation, we recommend the following steps:

1. Review the official installation guide to verify all steps were completed correctly.
2. Inspect the installation log files for any error messages.
3. Contact your distributor's technical support team.
4. Contact Saisei technical support directly at brian@saisei.com.

When reaching out for technical support, please provide details about your installation environment and any relevant error logs — this will help us resolve your issue as quickly as possible.

You can request a Saisei product demo in any of the following ways:

• Email: Send a demo request to brian@saisei.com.
• Website: Complete the "Request a Demo" form on our homepage.
• Sales representative: If you already have a dedicated sales contact, reach out to them directly.

When submitting your request, please include your company name, contact details, product(s) of interest, and key areas of focus — this helps us prepare a more targeted and effective demo session for you.

The license renewal process is as follows:

1. Automated reminder emails are sent 90, 60, and 30 days before your license expires.
2. Your sales representative will provide a renewal quote and walk you through the process.
3. The renewal agreement is signed and payment is processed.
4. A new license key is issued and applied to your system.

For any questions about license renewal, please contact brian@saisei.com or reach out to your account manager. Multi-year contracts and additional license purchases may be eligible for discounted pricing.

Saisei offers a range of training and education programs:

• Online courses: Self-paced learning modules available on demand.
• Live webinars: Regular webinars covering product features and best practices.
• On-site training: Customized training programs delivered at your location.
• Certification program: A professional certification track for Saisei product specialists.

For training schedules and enrollment, please contact brian@saisei.com. Custom training programs tailored to your organization's size and requirements are also available upon request.

Saisei's maintenance service includes the following:

• Technical support: Assistance via email and phone for technical inquiries.
• Software updates: New features, performance improvements, and bug fixes.
• Security patches: Timely patches addressing identified security vulnerabilities.
• Periodic health checks: System status and performance reviews.
• Incident response: Rapid response and resolution when outages or issues occur.

Service levels may vary depending on your contract type. Please refer to your service agreement or contact your account manager for full details.